Refund Policy

Booking a consultation

Booking a consultation on this website does not require any payment.

Recruitment (going abroad for work)

• If we cannot proceed because of us, we refund the service fee you paid us in full.
• If the visa is refused or the employer cancels before you travel, we refund our service fee. Costs we paid to others for you — such as medical tests, government fees or tickets — are refunded when and as far as they refund us, with their receipts.
• If you withdraw after work on your case has started, we deduct the cost of work already done and third-party costs already paid, and refund the rest.

Saudi services (iqama, visas, licences)

Government fees paid to Saudi authorities cannot be refunded once submitted. Our own service fee is refunded if we have not yet started the work, or if the service fails because of our mistake.

How to ask for a refund

1. Visit or call the office where you paid, or use our complaint form.
2. Bring or attach your receipt and your reference number.
3. We reply within 7 working days and pay approved refunds within 30 days, at our office or by bank transfer to your own account — never in cash to a third person.