Make a complaint

If something went wrong, tell us. Complaints are read by management, not by the office involved. You get a reference number and can check the progress online.

Tell us what happened

What is it about?

Someone asked for money in our name Staff behaviour Fees or payments Delay or no response Documents or passport Something else

What happened?

Which office? (optional)

When did it happen? (optional)

Earlier reference number (optional — from an inquiry or booking)

Evidence (optional — receipts, screenshots, messages)

Choose files No file chosen

Up to 3 files: PDF, Word, JPG or PNG, 5 MB each.

Your contact details

Your name

Email (optional)

Phone number

This number is on WhatsApp

You need this number, with your reference, to check the progress.